Table of Contents
What is conversational AI for WhatsApp?
It’s an automation layer that handles common conversations on WhatsApp: answering FAQs, collecting details, qualifying leads, recommending services, and booking appointments. You can combine quick-reply buttons, forms, human handoff, and AI-style responses to keep conversations smooth and fast.
Why it works so well in Gurugram
- High intent + fast decisions: people want pricing, availability, and next steps quickly.
- Competitive categories: clinics, salons, real estate, coaching, gyms, home services.
- WhatsApp is the default: many leads prefer WhatsApp over email/forms.
- Speed = conversion: 5–10 minute delays often kill the lead.
Core use cases (lead gen + retention)
Lead Generation
Qualify enquiries, suggest service options, share pricing ranges, collect location, and push for booking/call.
Retention & Upsell
Re-engage past customers, confirm repeat orders, send reminders, and collect reviews with minimal effort.
The winning flow blueprint
- Entry trigger: Click-to-WhatsApp from ads/GBP/website.
- Welcome + menu: Give 3–5 choices (reduce typing).
- Qualification: Ask 2–4 questions max (budget, city/sector, urgency, service needed).
- Value drop: Give pricing range / timeline / proof / testimonials.
- Conversion step: Book slot / request call / share address / pay token.
- Human handoff: If high intent, route to a team member instantly.
- Follow-up automation: If no response, send 2–3 reminders with value (not spam).
Ready message flows (copy-paste)
Flow 1: Lead Capture + Qualification (Services)
Hi 👋 Thanks for messaging [Brand Name]!
What are you looking for today?
1) Pricing & Packages 💰
2) Book a Call/Appointment 📅
3) Service Details ✅
4) Talk to a Human 🙋♂️
Reply with 1/2/3/4
If user replies 1 (Pricing):
Great! Which service do you need?
A) [Service 1]
B) [Service 2]
C) [Service 3]
Reply A/B/C
Next (Qualification):
Quick 3 questions so we suggest the best plan:
1) Your location in Gurugram? (Sector/Area)
2) Budget range? (₹10k–25k / ₹25k–50k / ₹50k+)
3) When do you want to start? (Today/This week/This month)
Value + CTA:
Perfect ✅ Based on this, the best plan is [Plan Name].
Includes: [3 bullet benefits].
Want to book a free 10-min call or get a WhatsApp proposal?
Reply: CALL or PROPOSAL
Flow 2: E-commerce “Product Help → Order”
What do you need?
1) Product recommendation 🛍️
2) Check availability ✅
3) Delivery / COD 🚚
4) Track my order 📦
Reply 1/2/3/4
Recommendation questions (max 3):
1) What’s your main goal? (Option A/B/C)
2) Budget? (₹ range)
3) Preference? (size/color/use-case)
Close:
Recommended ✅ [Product]
Why: [2 lines]. Price: [₹]. Delivery: [timeline].
Want the link to buy now?
Reply BUY
Flow 3: “No Reply” Follow-up (non-spam)
- After 2 hours: “Quick check—should I share pricing + next steps for [service]?”
- Next day: “Sharing 2 options ✅ (1) Budget plan (2) Growth plan. Which fits you?”
- After 3 days: “Want a free audit/checklist for [goal]? Reply YES and I’ll send it.”
Automation checklist (2026)
- Click-to-WhatsApp entry points: Ads, GBP, website buttons, landing pages.
- Menu-based flow: reduce typing, increase speed.
- Qualification fields: location, budget, urgency, category.
- Routing rules: high-intent → human; low-intent → nurture.
- Templates: pricing, FAQs, booking confirmation, follow-ups.
- CRM sync: tag leads, store source, save conversation notes.
- Opt-out: allow STOP / snooze options for safety.
KPIs to track
Speed
First response time, time-to-qualification, time-to-booking.
Quality
% qualified leads, call booking rate, show-up rate.
Conversion
Lead-to-sale rate, cost per qualified lead, ROAS (if paid).
Retention
Repeat orders, upsell rate, review collection rate.
Conclusion
In 2026, WhatsApp is not just support—it’s your fastest conversion channel. For Gurugram brands, conversational AI helps you win on the biggest lever: speed + clarity + follow-up.
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We’ll create your message flows, qualification script, routing rules, and tracking plan.